Hello Insurgency: Sandstorm players! Below is a list of frequently asked questions, in topic format, that we intend to update as new information becomes available over time. 

If your issue is not addressed here, please reach out to our support team by creating an issue ticket and we will look into it for you.



  • Stuck on Searching for a Game

Players may encounter an issue where they are stuck searching for a game. If this occurs for over three minutes, try cancelling the search and restarting it.

  • Locked Rogue Spec Ops Facewear

We are currently investigating an issue causing the Camo and Plain variant of the Rogue SOF Skull Mask to be locked for some of our players. We do not have an ETA for a fix just yet but we will update this entry when new information becomes available.

  • Team Colour

We are aware of this issue - it turned out to be two separate issues, in fact - and the team is working on getting it fixed. We do not have an ETA for when a fix will go live, however once we do it will be included in the patch notes for whichever update it is in.

  • Spawn Protection

Spawn Protection is currently bugged, and we are hoping to have a fix implemented in the next major update. We will share more information about that later this year.

  • Dismemberment & Ragdolls on Xbox Series X|S

This will likely be fixed with the Gen 9 releases of Insurgency: Sandstorm, as it has been quite a challenge to get them working properly and consistently on the current version of the game. 

  • Mod Support on PC

We are aware that some issues for mod support have been introduced in the more recent major updates to Insurgency: Sandstorm. We are investigating, and are looking to implement fixes, but we have no timeline for this to share.



  • Gen 9 (PlayStation 5 & Xbox Series X|S)

We are actively working on these releases of Insurgency: Sandstorm, and they should arrive sometime in 2023. If you purchased the game for PlayStation 4 or Xbox One you will receive a free digital copy of the Gen 9 version. 

  • Cross-progression

The Gen 9 versions of the game are standalone editions. As such, any progress that was earned previously will not be available and players will start at level one.

  • 4K on PlayStation

There are no planned resolution changes at this time, however as we have more information about development for PlayStation 5 we will update this space.

  • Japanese Localisation on Console

We are working towards a console release of the Japanese localisation of Insurgency: Sandstorm. More information will be shared as that becomes available.

  • Console Crossplay

We are actively working on console crossplay (between Xbox One, Xbox Series X|S, PlayStation 4, and PlayStation 5) and will share more information when we can. We have no plans at this time to include PC into crossplay.

  • PC Crossplay

Crossplay is currently available between Steam and EGS. We have no plans at this time to include PC into the console crossplay environment.

  • Mod Support on Console

This is not a feature we are actively working on, and at this time we do not intend to bring mods to console.

  • Limited Time Game Modes as Permanent 

We have no plans to make any of these modes permanent in Insurgency: Sandstorm at this time. We believe we would likely stretch the playerbase too thin, resulting in empty lobbies and longer wait-times.

  • Content Parity

The console and PC versions of Insurgency: Sandstorm are the same. If you see content for PC that you do not have access to there is a good chance you are looking at mod content.

  • 5v5 Firefight

We understand this adjustment ruffled some feathers, and after seeing how it performed at scale across our playerbase, we will be looking into adjusting it for balance. More information about that will be shared in patch notes when changes are implemented.

  • Regional Servers

We currently have no plans to add to or change our current server configuration.



  • New Content

Insurgency: Sandstorm has two more confirmed major updates for Year 2. The contents of 1.13 and 1.14 have yet to be shared, but keep an eye on our social channels for all the news.

Still have questions? We'd love to help.